Zoho One + Zoho POS
Client: ARKS (Mara Lifestyle Pvt. Ltd.)
The Challenge
ARKS operated multiple retail outlets and a Magento e-commerce store with no unified back-office. Each outlet ran its own POS disconnected from central inventory, causing over-selling, stock discrepancies, and reconciliation nightmares at month-end.
The Case Study
We deployed Zoho POS across all retail outlets, tightly bound to a single Zoho Inventory instance with individual warehouse locations per outlet. A Magento integration was built to auto-create Sales Orders, Invoices, Payment Records, and Shipment entries in Zoho Books creating a fully automated online fulfilment pipeline. Zoho CRM and Desk were layered on top for aftersales relationship management.
Automated Workflows
Manual handoffs entirely eliminated via logic-gated blueprints and backend API scripting.
Unified Data Core
Silos broken down to create a single master database across CRM, finance, and operations.
Business Outcomes
All outlets share a single real-time inventory pool over-selling eliminated
Magento orders flow into Zoho Books automatically from checkout to shipment
Customer service response times reduced with centralised Zoho Desk ticketing
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