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Zoho Commerce Overview

Zoho Commerce is a versatile e-commerce platform tailored for entrepreneurs and businesses of any size. It offers a comprehensive suite of tools that enables online merchants to create, manage, and promote their online stores efficiently. Designed to simplify the complexities of running an online business, Zoho Commerce equips users with everything they need to succeed in the digital marketplace.

At the core of Zoho Commerce is its ability to help businesses set up a professionally designed online store. The platform provides an array of customizable templates that ensure your store not only looks appealing but also functions seamlessly. These templates are responsive, ensuring that your store looks great on any device, be it a desktop, tablet, or smartphone. This is crucial in today’s mobile-first world, where a significant portion of online shopping is done on mobile devices.

One of the standout features of Zoho Commerce is its robust inventory management system. Keeping track of stock levels, managing product listings, and ensuring that inventory is updated in real-time can be daunting tasks, but Zoho Commerce makes it straightforward. The platform allows you to easily monitor stock levels, set up alerts for low inventory, and even automate the reordering process, ensuring that you never run out of your best-selling products.

Order fulfillment is another area where Zoho Commerce excels. The platform provides tools to manage the entire order process from start to finish. This includes processing orders, managing customer information, and ensuring timely delivery. With integrated shipping management, you can connect with various shipping carriers, print shipping labels, and track shipments, all from within the platform. This integration streamlines the shipping process and reduces the chances of errors, ensuring that your customers receive their orders promptly and accurately.

A technology ecosystem that scales to your business needs

Handling taxes and payments is simplified with Zoho Commerce. The platform supports automated tax calculations based on the latest tax rules, ensuring that you remain compliant with local and international tax regulations. Payment processing is made easy with support for multiple payment gateways, allowing your customers to choose their preferred payment method, whether it’s credit cards, digital wallets, or other online payment options. This flexibility can significantly enhance the shopping experience and reduce cart abandonment rates.

Zoho Commerce also provides powerful analytics and reporting tools. Real-time reports and detailed analytics give you deep insights into your store’s performance. You can track sales trends, monitor customer behavior, and analyze key metrics such as conversion rates and average order value. These insights are invaluable for making informed business decisions and optimizing your store’s performance.

Marketing your products is made easier with Zoho Commerce’s built-in marketing tools. From SEO optimization to email marketing, the platform provides various ways to attract and engage customers. You can create targeted campaigns, promote special offers, and even integrate with social media platforms to reach a broader audience.

In summary, Zoho Commerce is an all-encompassing e-commerce platform designed to help businesses build, manage, and grow their online stores with ease. Its extensive features, from inventory and order management to analytics and marketing tools, make it an ideal choice for businesses looking to establish a strong online presence and drive sales. Whether you’re a small business owner or part of a larger enterprise, Zoho Commerce provides the tools and support you need to thrive in the competitive world of e-commerce.

All the features your business needs on one ecommerce platform


  • Build Trust with Site Security :Safeguard your customers’ confidential data, including credit card details and addresses, by installing SSL certificates with just one click.
  • Launch Your Site Instantly: Whether you need a free subdomain from Zoho, want to map your existing domain, or are looking to purchase a new one, it’s all easy and hassle-free. You can also add multiple domains for your convenience.

  • Built-In Hosting & Storage: Ensure your website is always up and running with Zoho’s built-in hosting. Enjoy unmetered bandwidth and file storage to meet all your business needs.

Pre-built Themes

  • Customizable Layouts:Zoho Commerce offers a variety of customizable layouts and themes to match your design preferences and business style. Clean layouts and smooth transitions ensure a memorable experience for your customers.
  • Designed for Every Industry:  Whether you operate in Health & Beauty, Fashion & Clothing, or Food & Drink, Zoho Commerce has themes tailored to meet your business needs. Choose from classy image sliders to engaging background videos to perfectly match your style.

  • SEO and Mobile-Ready:Our themes are fully customizable, mobile responsive, and SEO-friendly. You can change themes at any time without losing any of your content.

Site Builder

  • Stylize Your Storefront:Take full control of every element and section of your storefront. Customize everything from icon colors to column widths and banner sizes to match your vision perfectly.
  • Embed Custom Scripts:Expand your business by embedding third-party widgets and scripts into your website. Insert snippets for recurring customizations effortlessly.

  • Add Photosets: Create captivating photosets by grouping related images together. Enhance your photosets with captions and manage their themes for a polished look.

  • Forms:Easily integrate forms into your storefront with a simple click. Engage your audience by including fields for name and email. Direct them to a designated page upon submission.

  • Menus:Enhance store organization by crafting menu items. Incorporate pages, links, products, categories, and collections seamlessly. Effortlessly rearrange menus using simple drag-and-drop functionality.

Visual Editor

  • Presets: Utilize predefined color schemes or introduce custom colors to personalize your storefront. Adjust base and heading fonts to align with your brand identity seamlessly.
  • Customize Header Style: Tailor your header with different styles to complement your logo and navigation bar placements. Impress customers with options like a transparent or animated header that dynamically changes as you scroll.

  • Introduce Captivating Banner Layouts: Whether you prefer some space around the edges or aim to showcase full-size banners on your homepage, we offer layouts to suit every preference.

  • Blog List and Post Layout: Utilize the Visual Editor to customize the appearance of your blog lists and individual posts. Select from a range of layouts to showcase your listed posts and determine the presentation style for each individual post.


  • Enable Multi-Currency Support:With support for over 160 currencies, empower customers worldwide to view prices in their preferred currency. During checkout, transactions will be processed in your base currency.
  • Currency Conversion Feature:Toggle the currency conversion feature in your ecommerce store based on your preference to display product pricing in various currencies.

Pages and Files

  • Incorporate Pages: Each theme within your site builder includes three default pages: home, contact, and blog. Additionally, you have the flexibility to add multiple pages to your ecommerce store according to your unique needs.
  • SEO Optimization for Pages:Boost your search engine rankings with Zoho Commerce’s integrated SEO feature, allowing you to optimize your pages effectively for SEO purposes.

  • Page Settings Management:Customize your page settings by selecting options such as displaying a menu, banner, or sidebar. Additionally, you can incorporate custom code into the header or footer sections to showcase widgets on your page.Establish directories to categorize your files into various sections, facilitating efficient content organization on your store.

  • File Organization: Establish directories to categorize your files into various sections, facilitating efficient content organization on your store.


  • Publish Posts:Craft and modify your posts, incorporate a cover image, and link the blog to an existing category or establish a new one.
  • Associate Tags:Generate and include SEO tags for your blog posts. These tags contribute to higher search engine rankings for your posts.

  • Comment Moderation:Manage comments on your posts and establish threshold limits. You can also opt to restrict comments from guest users.

Product Filters

  • Introduce a New Filter:Improve your customers’ in-store experience by offering a range of product filter choices, including attributes, specifications, tags, brands, prices, and colors.
  • Incorporate Filter Lists:Establish numerous product filters with the ability to assign them according to specific categories as needed.

  • Reorder Filter Lists:Easily rearrange filters by dragging and dropping them. While the default order in the filter list will determine how filters are displayed, you can customize the order for each category as required.

Message and Cookie Bar

  • Activate the Message Bar Toggle:Utilize this feature to switch on/off the display of important messages for your customers in the message bar.
  • Personalize Your Message:Craft your message and optionally redirect viewers to an external link as needed.

  • Select Message Display Position:Opt for displaying the message either at the top or bottom of the page.

  • Activate the Cookie Bar:Showcase cookies on your site to gain insights into your audience. Enable the cookie bar toggle to ensure customers are informed about their privacy choices.

Manage Products

  • Introduce Product:Enter the product title, description, SKU, and additional details, establish various variants with multiple attributes, and assign different prices and inventory quantities.
  • Product Management:Once products are added to your store, you can organize them by sorting, searching, or deleting items that are no longer available.

  • Import and Export Products:Effortlessly add multiple products at once by importing them in bulk using a CSV or XLS file, streamlining the process with minimal effort.

  • Develop Product Specifications:Provide comprehensive product specifications and establish specification sets tailored to various products. Organize specifications into distinct groups and categorize your specification fields accordingly.

  • Duplicate Product:Utilize the “Clone” feature to swiftly generate a new, similar product without the need to input details anew. Note: Batch numbers, quantities, and SKU details will not be duplicated, and composite products cannot be cloned.

  • Compose Composite Product: Tailor product bundles to suit your business requirements by combining existing products into a single composite product.

  • Transfer Product:Effortlessly move products from an external system to promptly commence accepting orders and generating revenue.

Categories and Collections

  • Create Categories:Input the relevant category name; enter the SEO title, keywords, and description; upload a banner image; activate the “show in store” and “show in menu” options, and link your category with a base category.
  • Establish Subcategories: Effortlessly build a hierarchy of categories to organize your products and assist customers in finding them efficiently, using intuitive drag-and-drop functionality.

  • Generate Collections

    Manually include products in a collection or establish filter conditions based on product title, price, brand, and tags to automate collection creation.

Manage Orders

  • Manage Shipping:Streamline your shipping process by integrating with your preferred shipping carriers. Define your shipping zones and provide customers with accurate delivery times.
  • Enable Payment:Integrate with popular payment gateways to accept online payments and utilize AI to monitor payment patterns and detect fraudulent transactions.

  • Manage Taxes:Sync your ecommerce store with Zoho Books to seamlessly record transactions. Automate tax calculations, prepare returns, file taxes, and effortlessly monitor your accounting.

Manage Customers

  • Member Portal:Ensure transparency with your ecommerce customers by giving them full access to their order status, order details, shipping address, and more.
  • Price List:Reward your loyal customers with discounts using a price list, eliminating the need for coupons. Set custom prices for individual or bulk products and apply volume-based tier pricing.

  • Access Restriction:You can choose to display your storefront to select members only or require users to sign up to view your products—the choice is yours.

Manage Users

  • Admins:Admins possess the same privileges as the store owner, except they cannot delete or unpublish the store, nor can they modify user permissions.
  • Staff: Assign users as staff to give them responsibility for specific ecommerce modules like orders, collections, or shipping.

  • Authors:Authors have similar privileges to admins but can only edit the pages they have been granted access to.

  • Developers:Developers, who can be third-party visitors, have the same privileges as admins. They do not need to be part of your organization.

  • Guests:Guests, who can be third-party visitors, have similar privileges to authors. They do not need to be part of your organization.

Manage Inventory

  • Monitor Your Inventory:Keep track of each unit of your product and set alerts to notify you when stock levels run low.
  • Implement Quantity Restrictions:Establish minimum and maximum quantity values for your product to either limit customers from purchasing beyond a certain threshold or to enforce a minimum purchase quantity.

  • Stock Management:Effortlessly keep your inventory up to date by automatically updating it whenever a sale occurs, saving you time and effort.


  • Robots: Not all pages on your e-commerce site need to be crawled by search engines. You can control which pages are indexed and which are not by editing your Robots.txt file. This will help you highlight important pages while keeping irrelevant ones from being crawled.
  • Simplified Tag Management:Effortlessly integrate with Google Tag Manager, removing the need to rely on your IT team for adding code snippets.

  • Enhance Bing Ranking:Boost your ecommerce store’s performance on Microsoft Bing by inserting the HTML meta tag provided into your website.

  • User Redirect:Easily manage page URL changes in your store by setting up instant 301 redirects. Choose the destination page you want your customers to land on, ensuring they are automatically redirected to the new location.

Sell on Social Media

  • Set up your Facebook shop: Set up your Facebook shop by adding the Facebook pixel ID to your Zoho Commerce store. This allows you to showcase your entire inventory and begin accepting orders directly through Facebook.
  • Set up your Instagram shop: Promote and sell your products on Instagram by connecting your online store to the platform. Your inventory will be displayed in the shop section, and your products will become discoverable in Instagram’s explore tab.

Showcase your products on Google

Help shoppers discover your products on various Google surfaces like Google Search, Google Images, Google Shopping, and Google Lens by connecting your Zoho Commerce store with the Google Merchant Center.


Key Features

Why Businesses choose Zoho Commerce?

Z-Crew Technology :Your implementation & Cutomization Partner

Zcrew Technology can significantly enhance the implementation and customization of Zoho Commerce through its expertise in technology consulting, integration, and development. Here’s how Zcrew Technology can assist:

 1.Implementation Support

Needs Analysis and Planning
– Requirement Gathering: Zcrew Technology can help you gather detailed business requirements to tailor Zoho Commerce to your specific needs.
-Implementation Planning: They can create a detailed implementation plan, outlining timelines, milestones, and resource allocation.

Setup and Configuration
– Store Setup: Assisting with the initial setup of your Zoho Commerce store, including product listings, categories, and pricing.
Configuration: Configuring store settings, payment gateways, shipping methods, and tax settings as per your business requirements.

2. Customization

Design and User Experience
– Custom Themes: Designing and developing custom themes to ensure your store reflects your brand identity.
– UI/UX Enhancements: Improving user experience by customizing navigation, layout, and overall design.

 Functional Customizations
– Custom Features: Developing custom functionalities to enhance the out-of-the-box capabilities of Zoho Commerce.
– Third-Party Integrations: Integrating Zoho Commerce with other software systems such as ERP, CRM, and marketing automation tools to streamline operations.

3. Integration Services

Zoho Ecosystem Integration
– Zoho CRM: Seamlessly integrating Zoho Commerce with Zoho CRM to synchronize customer data, orders, and marketing activities.
– Zoho Books: Integrating with Zoho Books for automated accounting and financial management.

External System Integration
– Payment Gateways: Integrating additional or custom payment gateways not natively supported by Zoho Commerce.
– Shipping Carriers: Setting up integrations with local or international shipping carriers to streamline logistics.

4. Optimization and Support

Performance Optimization
– Speed and Performance: Optimizing the performance of your Zoho Commerce store to ensure fast load times and a smooth shopping experience.
– SEO: Implementing SEO best practices to improve search engine rankings and drive more traffic to your store.

Ongoing Support and Maintenance
– Technical Support: Providing ongoing technical support to address any issues that arise post-implementation.
-Maintenance: Regularly updating and maintaining the store to ensure it remains secure and up-to-date with the latest features.

5. Training and Documentation

User Training
– Admin Training: Training your team on how to manage and operate the Zoho Commerce platform effectively.
– Customer Service Training: Equipping your customer service team with the necessary skills to handle customer queries and orders efficiently.

– User Manuals: Creating detailed user manuals and guides for your team to refer to.
– Knowledge Base: Setting up a knowledge base with FAQs, troubleshooting tips, and best practices.

By leveraging Zcrew Technology’s expertise, businesses can maximize the potential of Zoho Commerce, ensuring a tailored, efficient, and optimized e-commerce platform that meets their unique requirements.